Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Recent Reviews
How LogMeIn Rescue by GoTo Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
N/A
Unavailable
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
23 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is AnyDesk?
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(389)Attribute Ratings
Reviews
(1-25 of 66)Companies can't remove reviews or game the system. Here's why
January 19, 2024
Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
- The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
- The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
- You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
- You can get the remote system configuration information without invoking the command window on their side.
- The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
- Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
- In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
December 14, 2023
Expensive, but worth it
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
- Seamless launch
- Easy install
- Quick diagnostics
- Costly
- Support
December 12, 2023
LogMeIn is Logical with COVID on the rise!
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.
It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
- Easy Install
- Simple URL for install
- Simple to get started
- Very powerful once you peek under the hood
- Having a simple GUI with advanced options
- Few hoops for users to get started
- A quick way to escalate privileges once remoted in
November 20, 2023
Rescue has become a valued part of our team allowing us succeed without issue related downtime
With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.
- Computer issue triage
- Security by working seamlessly with our VPN
- Ease of use for even the least computer savvy team member
- Major maker software integration
- fully remote access
- the ability for a third party to fully review interactions
November 07, 2023
it is good tool to use
Score 7 out of 10
Vetted Review
Verified User
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.
- Set up Email application.
- Configure settings remotely.
- Verifying test results
- Need to connect more fast.
- it has issue while connecting with mac.
- it is slow while connecting with smartphones.
August 01, 2023
An easy way to track my science data
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
- Access computers without people close to them
- Give support to users with all privileges even in limited accounts
- Help with unattended access to People With Special Abilities (parkinson)
- File transfer between computers
- one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
- more documentation for apple users
- never could record a session, all the time was a permissions issue, don't know how to do it
April 18, 2023
Very good product !!
We use it for remote support to our users
- Remote support with ease. E.g by sending email links or via pin no access from a web link
- File Transfer back and forth with user computers
- Chat capability
- Currently the version satisfies all our needs.
February 09, 2023
Rescue almost works perfectly, except one small issue for me
Used to remotely control and troubleshoot user computers.
- UAC for admin sign-in during software installs/un-installs and/or other admin actions
- Connecting to computers on the internal network
- File transfers
- clipboard for copy paste, this doesn't work for me most of the time
December 09, 2022
Rescue - Great for remote helpdesks
We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.
- On-demand remote connections
- Unattended connections
- File transfers
- Chat between client and agent
- The price point is pretty high, especially for a larger team
November 29, 2022
Rescue Helps You to Rescue Your Non-IT Employees from a Chaotic IT Experience. Makes Things Easy When an Expert Takes Over Your Computer!
We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use; all you have to do is email the link or instruct the customer to visit a rescue URL, exchange the code, and in less than 4 minutes you can connect to their devices and view what they see in real time from their end.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
- Real time connection
- You can toggle between multiple screens
- File transfer
- Display Computer details & up-time
- You can add drawing on screen like Zoom
- Shortcut commands in the menu bar to easy access Windows features such as "add/remove programs". "Windows explorer".
September 27, 2022
Rescue makes customer support easy
Score 10 out of 10
Vetted Review
Verified User
Rescue helps us support our software users remotely. The ability to connect to the end user having an issues is invaluable. Seeing first hand allows us to quickly trouble shoot and resolve issues our users are facing which makes support easier and more effective. Rescue is a solution that meets our needs for making customer support simple for us and the end user.
- It is simple to use and manage
- Provides a tool we need to access and work with remote users
- Allows us to see what the end user is dealing with
- sharing files to a remote machine
- The Mac OS app feels a little slow
- Unattended access can be hard to manage with Mac OS
September 09, 2022
Keeping 1 customer for 20 years from Windows XP through 11
We have subscribers to our financial services. They install software on their computer and interact with us via phone and web browser. Customers tend to be older, wealthy, smart individuals who are not really computer savvy. Often they interpret what they see on the screen instead of reading the actual error messages making it impossible to help them without being able actually to see their screen. LogMeIn has many features besides screen viewing. File transfer is really helpful. Placing calling cards on desktops (automatic connect to us) is a nice feature. Being able to transfer them to a more appropriate department in a different city is very helpful. Costs are reasonable. LogMeIn support is good
- computer Software support
- Customer training
- General good customer realtions.
- Allow me to make a url that I could email to the customer so that would get him connected
- Allow me to place a link on my webpage that would get the customer connected.
September 07, 2022
Rescue Just Works Without the Fuss
With Covid and working from home, we had to implement a better remote support technology for our support teams. We implemented Rescue with no issues. We could even set up unattended access to replace VNC with a more secure platform. Rescue works well and surpasses all the other remote support tools out there. This is now one of the critical user support platforms we use.
- You can connect to any client from anywhere, no VPN is needed.
- Features like remote reboot, file sharing, and script functions are very valuable.
- The logging and admin console functions are really good to see how the tool is being used.
- We would like larger script or file repositories. At the moment the limit is quite small.
- Add the option to add some company MSIs that can install with a click of a button, like the SCCM agent for example.
September 05, 2022
Rescue to the Rescue!
Score 10 out of 10
Vetted Review
Verified User
We use Rescue to provide Tier 3 remote engineering support to our international manufacturing centers. We can connect to our fully automated production lines as well as our manned stations to perform diagnostics and advanced troubleshooting from our design center, home, or anywhere. Our on-site technicians and engineers also utilize the software to monitor and control the machines from home or their desks. Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our team cannot diagnose and correct.
- Security.
- Connect from anywhere.
- Not limited to internal users.
- Lack of remote deployment.
- High cost versus competitors.
- The administrative console is a little clunky.
August 18, 2022
Rescue is a great support tool for advanced administration
Current tools like web conferencing solutions such as Webex or Teams are limited in their functionality. You face problems like UAC prompts or other limitations that screen sharing tools cannot solve. Being able to run scripts, see the boot menu and have full control of a users machine is the only way support issues can be fixed easily.
- Scripting
- Support for multiple OS
- Boot menu support
- Configuration menus could be improved
- Copying settings between sections
August 18, 2022
Great Account team for Support
It was used for our help desk - Great Account team, personalized very responsive in the set up and Execution of the product. We had several meetings where GOTO staff was terrific in explaining the setup and the tech details need for the product to work in our environment. Really happy with the outcome and have no issues since setup. Great Product for Multiplatform use.
- Multi Platform support
- Trackable admin console
- Easy to use
- slow start up
- less setup needs in security on a Mac
- would prefer not to have any installation on a computer when connecting
December 28, 2021
LogMeIn Rescue is the only remote product we want to use
Score 10 out of 10
Vetted Review
Verified User
The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.
- Ease of connection to client
- File Transfer
- Remote reboot
- Support for multiple monitors
- More feedback on client side for easier connection
- Lengthen time of link being live from 20 to 60 minutes
- spell check in chat window
December 14, 2021
LogMeIn to the Rescue everytime
We use LogMeIn Rescue as our main help desk support tool. LogMeIn [Rescue] gives us admin access to the user's screen [to] install software or run apps as an admin. Two things we can't get by simply sharing a screen. Often times a support call might take more than ten minutes. LogMeIn [Rescue] lets the user enter their password at the start of the session so that they can walk away, and if we reboot the computer, it will automatically log the user back in so we can continue the install process. At our firm, all our users have two external monitors, and their laptop monitor, LogMeIn [Rescue], allows us to view and interact with all available monitors.
- See and interact with UAC Prompts
- See and interact with all monitors
- Three easy ways for a technician to connect to a users desktop
- Transfer files
- I wish there was a way to communicate via voice within the app, like Teams.
- It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
- Sometimes the remote console box does not close when the user disconnects.
December 08, 2021
Remote Life saver that needs some tweaks.
To remote into [colleagues' machines] for remote support. The product addresses the challenges of supporting remotely during this pandemic. from a simple [log in] issue to putting a pc back on the domain to re-installing a piece of software or setting up a new user.
- System information
- Ease of creating several methods to get a support link to user[.]
- Toggle from screen to screen[.]
- Slow start up when launching app[.]
- Slow connection with client to support analyst.
- Requiring rights or permission to get a pc name/systems info[.]
September 27, 2021
Simple and Robust Remote Control Tool
LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.
- Fulfill end-user service requests for software install.
- Fulfill end-user issues related to an application or software installed on the end-user's pc.
- Easy to use and improves end user experience.
- The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
- Add more functionality to record sessions.
- Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
September 27, 2021
LogMeIn Rescue--great spur-of-the-moment support
We used LogMeIn Rescue to troubleshoot remote worker computer issues. Like many companies lately, our entire workforce is remote, so having something like this was super helpful for screen sharing, getting real-time feedback, and interacting with the device.
- Quick and easy access to support
- Fast client setup and dial in
- Lightweight application that any device can run
- User friendly even for the most novice of users
- Perpetual running client starts up with the computer to make unattended access easier
- Pricing structure is pretty challenging for companies with small IT budgets
- Admin-level prompts disrupt the remote access capability
September 24, 2021
LogMeIn Rescue allows quick support to our customers!
We currently use LogMeIn Rescue to get remote [access] into customer machines to provide support and complete installs for our applications. It helps us quickly assist customers and look at their machines without the back and forth of emails. There are also APIs available to make workflow easier and connect our internal systems/processes together.
- Workflow Integrations with API
- Customer support
- Ease of use by our customers
- Easy setup and access to user machines
- There are timeout limits which slows down the process
- Adding more techs to the session is not intuitive
- The UI can be improved
- Could provide more tech support reporting and features
September 23, 2021
Enterprise grade remote support software
LogMeIn Rescue is being used by our organization to control multiple computers securely from a remote location. This has eliminated the need to visit our customers to fix their software issues, which in return has saved us more time and effort in providing reliable remote support solutions. With LogMeIn Rescue, we are now able to seamlessly connect with multiple computers from a single mobile device or PC, share files, and access control with customers and other employees.
- It supports wide range of mobile devices, PCs, and macs
- Comes with 1TB cloud storage
- Includes multi-session handling
- Facilitates collaboration between technicians and customers
- Allows rebooting and reconnecting without interruption
- Very expensive software starting at 108.25 USD per month
- Interface can be made more simpler to use
- Not suitable for small teams
September 23, 2021
LogMeIn Rescue - An IT Survival Tool
For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.
- Works with UAC very well
- Unattended installer is very handy for accessing systems when staff are not available to assist
- Provides a reliable and trusted means of connecting that people understand
- We sometimes get a little frustrated with the back-end system management for the unattended installer.
- Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
- Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
September 23, 2021
Solid choice for a remote support solution
We make use of LogMeIn Rescue within our ICT Department at a third-line support level to allow connections into the system from 3rd party suppliers that require remote access to our environment. The product offers us a quick, secure, customizable way to offer remote support without the additional steps of settings up firewall rules and adapting security policies.
- Quick support
- Company branding
- Cloud based support
- Price
- Simplifying offering (mobile support)